Denmead Tool and Garden Hire - Accidental Damage & Loss Waiver

We’ve got you covered - we now have a new Tool hire accidental damage and loss waiver to give you more protection when you hire from us. For a 15% fee you will be covered for any loss or damage on equipment you hire from us for the full hire period. 

Our waiver product covers the below: -

Physical loss and accidental damage

Theft,

Vandalism, and malicious damage.

Cover provided up to £1000 any one item. UK wide cover.

FAQ: -

Q. Is Accidental Damage and Loss Waiver an insurance policy?

No, it is a waiver of our rights.

Q. Is there an excess to be paid in the event of a claim?

Yes, there is an excess of which the customer is liable for, this will be 10% of any loss or damage total costs, subject to am A minimum of £100 and a maximum of £500.

Q. Does this waiver apply to any loss or damage to Hire Goods taken outside oft the United Kingdom?

No, this waiver only covers Hire Goods for use in the United Kingdom and the Republic of Ireland.

Q. Does the waiver cover any accidental damage or loss to third party goods, property or persons?

No, this waiver only covers any accidental damage or loss to the Hire Goods supplied by us.

Q. What is the maximum value allowed on any one claim?

This waiver only covers the loss of Hire Goods and/or damage up to the value of £1000, subject to the Terms

and Conditions.

Condition of waiver

The Accidental Damage and Loss Waiver will only apply (even ifthe charge under section 1 has been paid) if all of the following

conditions are satisfied:

• You demonstrate that reasonable care has been taken to prevent

loss and damage;

• In the case of theft or vandalism of the Hire Goods, you have reported the crime to the Police and obtained a crime reference number and provide this to us (along with details of the police station and police officer to whom the crime has been reported);

• You have notified us (via the branch that supplied the Hire Goods) within twenty-four (24) hours of the damage or criminal act and,where applicable, provided all crime and police details required; if the end of this twenty-four (24) hour period falls outside of our normal working hours, you will provide notification and applicable details by midday on our next working day

• You have not continued using Hire Goods in a damaged condition;

• None of the exclusions in section 4 below apply...

Exclusions

Waiver shall not apply and you shall be responsible for any charges arising due to damage to Hire Goods or loss (including theft) of Hire Goods if the charges arise in any of the following circumstances:

• Theft of consumable goods (i.e. items not offered for hire

including PPE, fuels and oils etc.);

• Theft of Hire Goods where adequate and proper

precautions were not taken to secure the Hire Goods. As a

minimum, adequate and proper precautions require you to

ensure that, when not in use:

• The Hire Goods (i) be stored in a secure compound,

building or vehicle and (ii) any keys/access controls

to the Hire Goods be removed and stored in a safe

secured location;

• In the case of Hire Goods left visible and unattended in

a vehicle, that the vehicle be (i) secured; and (ii) in the

case of theft occurring overnight, stored overnight in a

secure compound or building;

• Damage or loss due to the dishonesty, wilful defect

or negligence by you or any of your employees, sub-

contractors or agents;

• Loss or damage arising from failure to clean and conduct

routine maintenance of the Hire Goods;

• Damage or loss caused by you breaching the Contract;

• Damage or loss caused by you or contributed by you as

a result of the misuse, neglect, alteration, mishandling or

unauthorised manipulation of the Hire Goods;

• Damage due to overloading;

• Damage due to fire when adequate precautions were not

taken to protect the Hire Goods;

• Damage or loss of Hire Goods revealed only when an

inventory is made or at collection;

• Damage or loss caused by or arising from terrorist

attack, civil war, civil commotion or riots, war, threat of or

preparation for war, armed conflict, imposition of sanctions,

embargo, or breaking off of diplomatic relations;

• Damage or loss occurring outside the UK and the

Republic of Ireland;

• Damage to paint or overspray;

• Loss or damage caused by or arising from pollution or

nuclear, chemical or biological contamination or sonic

boom;

• Damage to either (i) rubber / steel tracks; and/or (ii) tyre

punctures; and/or (iii) irreparable damage to tyres;

• Damaged caused by chemicals and/or any corrosive

agents or materials;

• Damage caused by contamination of equipment with

hazardous substances such asbestos, silica dust and other

high risk materials;

The waiver does not include any cover for damage to third

party property or injury to any person. You will remain fully

liable for any such damage caused by you (nothing in this

waiver excludes or limits our liability for fraud, death or personal injury due to our negligence nor exclude or limit any other type of liability which it is not permitted to exclude as am matter of law).